TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of our website, platforms, and services (collectively, "Services") operated by Illuminati Innovation Private Limited ("we," "us," "our," or "Company"). By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

These Terms constitute a legally binding contract between you ("User," "you," or "your") and our Company. We reserve the right to modify these Terms at any time. Continued use of our Services after such modifications constitutes your acceptance of the updated Terms. We will notify users of material changes via email or prominent notice on our website.

Content: Any material, including but not limited to text, images, videos, audio, graphics, logos, designs, photographs, comments, and any other creative works posted on our platform.

User-Generated Content (UGC): Content created and uploaded by users to our platform.

Services: All services offered through our website, mobile applications, and platforms, including social media management, content creation, digital marketing, and media production services.

Intellectual Property (IP): All patents, trademarks, copyrights, trade secrets, designs, and other intellectual property rights.

Digital Media Platform: Our website and applications that facilitate content creation, sharing, and distribution.

3.1 Eligibility

You must be at least 18 years of age to create an account and use our Services. By registering, you represent and warrant that:

• You are of legal age in your jurisdiction
• All information provided during registration is accurate, complete, and truthful
• You have the authority to enter into this binding agreement
• You comply with all applicable laws and regulations

3.2 Account Creation

To access certain features of our Services, you may be required to create an account and provide personal information including name, email address, phone number, and other relevant details. You agree to:

• Keep your login credentials confidential and secure
• Accept full responsibility for all activities conducted using your account
• Notify us immediately of unauthorized access or security breaches
• Maintain updated and accurate account information

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account without prior notice if:

• You violate these Terms or any applicable laws
• Your account is used for fraudulent or harmful purposes
• You engage in abusive behavior or harassment
• You infringe upon intellectual property rights
• You fail to comply with content guidelines
• Payment obligations are not met

You agree not to engage in any of the following activities:

4.1 Prohibited Content

Users shall not create, upload, post, or share any content that:

• Contains illegal material or promotes illegal activities
• Violates any intellectual property rights of third parties
• Contains defamatory, libelous, or slanderous material
• Harasses, threatens, bullies, or abuses other users or individuals
• Exploits or harms children in any manner
• Incites violence, hatred, discrimination, or harm based on protected characteristics
• Contains graphic violence, gore, or extremely disturbing content without appropriate age-gating
• Promotes self-harm, suicide, or eating disorders
• Violates privacy rights by sharing personal information without consent
• Contains non-consensual intimate imagery
• Promotes or facilitates human trafficking or modern slavery
• Spreads medical misinformation or health-related false claims
• Promotes terrorism or extremism
• Constitutes spam, phishing, or manipulative content
• Impersonates another person or entity

4.2 System Abuse

Users shall not:

• Attempt to gain unauthorized access to our systems or accounts
• Use automated tools, bots, or scripts to access our Services
• Distribute viruses, malware, or harmful code
• Conduct denial-of-service attacks
• Engage in data scraping or harvesting without authorization
• Attempt to reverse-engineer, decompile, or bypass security measures
• Share credentials or account access with unauthorized parties

4.3 Commercial Misuse

Users shall not:

• Use our platform for unauthorized commercial purposes
• Engage in multi-level marketing, pyramid schemes, or similar practices
• Sell goods or services without proper authorization and disclosure
• Engage in fraudulent transactions or misrepresentation

5.1 Your Ownership and Rights

You retain all ownership rights to any original content you create and upload to our platform ("Your Content"). However, by uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to:

• Display, reproduce, modify, adapt, and distribute Your Content on our platform and related services
• Use Your Content for promotional and marketing purposes
• Create derivative works from Your Content
• Allow other users to view, share, and interact with Your Content

5.2 Representations and Warranties

You represent and warrant that:

• You own or have obtained all necessary rights, licenses, and permissions to upload Your Content
• Your Content does not violate any third-party rights
• Your Content complies with all applicable laws and these Terms
• You have obtained written consent from any individuals appearing in your content
• You have obtained necessary licenses for any music, copyrighted material, or proprietary content

5.3 Content Removal

We reserve the right to remove, modify, or restrict access to any User-Generated Content that:

• Violates these Terms or applicable laws
• Is reported as infringing by legitimate rights holders
• Contains harmful, offensive, or inappropriate material
• Violates the privacy or safety of others

Removal does not constitute a waiver of any other rights or remedies.

5.4 Content Standards and Age Classification

All content must be classified and marked appropriately according to Indian digital media standards:

• U (Unrestricted): Suitable for all age groups
• 7+: Parental discretion for children below 7 years
• 13+: Parental discretion for children below 13 years
• 16+: Parental discretion for children below 16 years
• A (Adult): Only for adults 18+

Content descriptors must clearly indicate themes such as violence, language, drug use, sexual content, and other potentially objectionable material.

6.1 Company IP

All content, design, features, functionality, and materials provided by our Company (excluding User-Generated Content) are our exclusive property or licensed to us. This includes:

• Logos, trademarks, and brand names
• Website design and layout
• Software, code, and algorithms
• Original written content, graphics, and designs
• Compilation of information and databases

You may not reproduce, distribute, modify, or use any Company IP without prior written consent.

6.2 Copyright and Attribution

All original content created by our Company is protected by copyright law. Users are prohibited from:

• Reproducing or distributing copyrighted content without authorization
• Removing or altering copyright notices or attribution
• Creating derivative works from copyrighted material without permission
• Using content for commercial purposes without a license

6.3 Third-Party IP

We may display content from third parties. We are not responsible for any third-party intellectual property rights. Users are solely responsible for ensuring their content does not infringe upon third-party IP rights.

7.1 Copyright Infringement Claims

If you believe your copyrighted work has been infringed upon, please submit a notice in writing to our Grievance Officer containing:

• Your contact information (name, email, phone)
• Identification of the copyrighted work claimed to be infringed
• Location of the infringing content on our platform
• Description of the infringing activity
• A statement that you have a good-faith belief that the use is unauthorized
• A declaration under penalty of perjury that the information is accurate
• Your digital signature or electronic signature

7.2 Grievance Officer Contact

Name and Designation: Chief Grievance Officer
Email: grievances@iipl.agency
Telephone: +91-9892486992
Address: 4th Floor, Zion House, Ville Parle East, Mumbai – 400 057

7.3 Counter-Notice

If you believe content was removed in error, you may submit a counter-notice with:

• Your contact information
• Identification of the removed content
• Statement under penalty of perjury that removal was erroneous
• Consent to jurisdiction of courts

8.1 IT Act 2000 and IT Rules 2021 Compliance

Our platform operates in compliance with:

• The Information Technology Act, 2000
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• All applicable laws and regulations of the Republic of India

As an intermediary platform, we undertake due diligence measures including:

• Informing users of types of content that cannot be shared
• Implementing procedures for swift removal of objectionable content
• Not intentionally aiding or abetting any illegal activity
• Publishing a periodic report on content moderation

8.2 Grievance Redressal Mechanism

We maintain a three-tier grievance redressal system:

Tier 1 – Self-Regulation: Users can report objectionable content directly through our platform. We commit to:

• Acknowledge receipt within 24 hours
• Investigate the complaint within 72 hours
• Take action or provide reasons for non-action

Tier 2 – Grievance Officer: Users may escalate to our Chief Grievance Officer for unresolved complaints.

Tier 3 – Self-Regulatory Organization: Users may approach recognized self-regulatory organizations (SRO) for digital media.

9.1 Personal Data Collection

We collect personal information to provide, maintain, and improve our Services. Data collection includes:

• Account information (name, email, phone)
• Usage data (IP addresses, device information, browsing patterns)
• Content metadata
• Transaction information
• Location data (if permitted)

9.2 Data Usage

Your personal data is used for:

• Providing and improving our Services
• Authentication and account management
• Content moderation and safety
• Legal compliance and fraud prevention
• Marketing communications (with consent)
• Analytics and service optimization

9.3 Data Protection

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9.4 Third-Party Sharing

We do not sell or rent personal data to third parties. We may share data with:

• Service providers assisting with our operations
• Legal authorities if required by law
• Successors in event of merger or acquisition
• With your explicit consent

9.5 Data Retention

Personal data is retained only as long as necessary to provide Services and comply with legal obligations. Users may request deletion of their data subject to legal requirements.

9.6 GDPR and International Privacy

If you are an EU resident, your data is protected under GDPR standards. We comply with international data protection laws and maintain appropriate data transfer mechanisms.

For complete details, please refer to our Privacy Policy.

10.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• COMPLETENESS
• RELIABILITY
• UNINTERRUPTED SERVICE

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OUR COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFIT, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGE TO REPUTATION OR GOODWILL
• THIRD-PARTY CLAIMS

This limitation applies even if we have been advised of the possibility of such damages.

10.3 Liability Cap

Our total liability under these Terms shall not exceed the amount paid by you in the last 12 months for our Services, or ₹1,000 (INR), whichever is greater.

10.4 Exceptions

Some jurisdictions do not permit limitations of liability. If such limitations are unenforceable, liability shall be limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless our Company and its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your use or misuse of our Services
• Your User-Generated Content
• Your violation of any law or third-party rights
• Your infringement of intellectual property rights

Our platform may contain links to third-party websites, applications, and services. We are not responsible for:

• Content of third-party websites
• Accuracy or availability of linked services
• Any harm caused by third-party services
• Privacy practices of third parties

Use of third-party services is at your own risk and subject to their terms and conditions. We recommend reviewing their policies before providing personal information.

13.1 Termination by User

You may terminate your account at any time by:

• Submitting a request through your account settings
• Sending written notice to our support email
• Complying with any outstanding payment obligations

13.2 Termination by Company

We may terminate or suspend your account without notice if:

• You violate these Terms or applicable laws
• Your account is inactive for 365+ consecutive days
• Payment obligations are not met
• Your conduct harms other users or the platform

13.3 Effects of Termination

Upon termination:

• Your access to the platform is immediately revoked
• You must stop using all Services
• We may retain certain data for legal and compliance purposes
• Content may be archived or deleted per our retention policy
• Surviving provisions continue to apply

13.4 Appeal Process

If your account is terminated, you may appeal within 30 days by:

• Submitting a request to our Grievance Officer
• Providing documentation of compliance with Terms
• Requesting review of the termination decision

14.1 Fees and Charges

Certain Services may require payment. All fees are:

• Exclusive of applicable taxes unless stated otherwise
• Non-refundable unless specifically stated
• Subject to change with 30 days' notice
• Due on the date specified in the invoice

14.2 Payment Methods

We accept payment through:

• Credit and debit cards
• Net banking
• UPI and digital wallets
• Bank transfers
• Other methods as specified

14.3 Billing and Refunds

• Invoices are issued upon service provision
• Refunds are processed within 5-7 business days
• Cancellation within 14 days of purchase qualifies for full refund
• Refunds exclude transaction fees and taxes
• Disputes must be reported within 30 days

14.4 Subscription Cancellation

For subscription Services:

• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months are provided
• Unused credits do not carry forward

We reserve the right to:

• Modify, suspend, or discontinue Services at any time
• Change features, functionality, or pricing
• Integrate third-party services or content
• Restrict access to certain features

Material changes will be communicated via email or prominent notice at least 30 days in advance. Continued use of Services after notification constitutes acceptance of modifications.

16.1 Informal Resolution

Before initiating any formal proceedings, you and our Company agree to attempt to resolve disputes through good-faith negotiation for 30 days.

16.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996:

• Seat of arbitration: Mumbai, India
• Applicable law: Laws of India
• Single arbitrator mutually appointed
• Language: English or Hindi
• Costs shared equally unless arbitrator determines otherwise

16.3 Exceptions to Arbitration

The following matters are excluded from arbitration:

• Intellectual property infringement claims
• Emergency injunctive relief
• Disputes involving regulatory authorities
• Small claims (up to ₹1 lakh)

16.4 Jurisdiction and Governing Law

These Terms are governed by the laws of India without regard to conflicts of law principles. The courts of Mumbai, Maharashtra, India have exclusive jurisdiction for disputes not covered by arbitration.

16.5 Consumer Grievances

Consumers in India may also approach:

• District Consumer Protection Authority
• State Consumer Protection Authority
• National Consumer Protection Authority

17.1 Method of Notice

We may provide notices through:

• Email to your registered email address
• Posting on our website or platform
• SMS to your registered phone number
• Physical mail to your registered address

Notices are effective upon sending (email/SMS) or posting (website).

17.2 Your Notices

All legal notices to us must be sent to:

Illuminati Innovation Private Limited
Email: legal@iipl.agency
Attention: Legal Compliance Officer

Notices are effective upon receipt.

18.1 Severability

If any provision of these Terms is found invalid, illegal, or unenforceable:

• Such provision shall be modified to the minimum extent necessary
• The remaining provisions continue in full force
• The intent of the parties is preserved

18.2 Waiver

No waiver of any provision or breach is valid unless in writing and signed by authorized representatives. A waiver of one breach does not constitute a waiver of any other breach.

These Terms, together with our Privacy Policy and any other policies referenced, constitute the entire agreement between you and our Company regarding your use of the Services. These Terms supersede all prior understandings, agreements, and communications.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any successor or affiliate without restriction. Any unauthorized assignment is void.

The following provisions survive termination of these Terms:

• Section 6 (Intellectual Property Rights)
• Section 10 (Limitation of Liability)
• Section 11 (Indemnification)
• Section 16 (Dispute Resolution)
• Section 20 (Governing Law)
• Any other provisions that by their nature are intended to survive

For questions, concerns, or complaints regarding these Terms and Conditions:

These Terms and Conditions are effective as of December 2025.

We may update these Terms periodically to reflect changes in our Services, legal requirements, or business practices. We will notify users of material changes at least 30 days in advance. Continued use of the Services after updates constitutes your acceptance.

Last Revised: December 11, 2025

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our Services.

© 2025 Illuminati Innovation Private Limited. All Rights Reserved.